At RYO Accessories, we aim to make your shopping experience simple and convenient. We take care when preparing and dispatching orders so that your products arrive in good condition.
Order Processing
Once your order has been placed successfully, you will receive an order confirmation email.
Our team will review your order, confirm product availability, and prepare it for dispatch.
Orders are processed during our normal business working days, excluding weekends and public holidays where applicable.
You will be notified when your order has been dispatched.
UK Delivery
We offer delivery to eligible addresses within the United Kingdom.
Available shipping methods, delivery charges, and estimated delivery times will be shown at checkout before you complete your purchase.
Delivery times may vary depending on your location, the products ordered, and the courier service.
Unless a different delivery timeframe has been agreed with you, we will deliver your order within the period required by applicable UK consumer law.
International Shipping
International delivery may be available to selected destinations, depending on product restrictions, courier availability, and applicable regulations.
Shipping rates and estimated delivery times will be provided before purchase where international delivery is supported.
International orders may be subject to customs checks, import duties, local taxes, or additional restrictions. Any applicable customer charges will be clearly explained before purchase where required.
Some products may not be eligible for international shipping.
Shipping Charges
Shipping costs are calculated based on the delivery destination, shipping method, and applicable order details.
The final delivery charge will be displayed during checkout.
Any free delivery promotion applies only when the eligibility conditions displayed on our website are met.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow time for the courier’s tracking system to update.
Delivery Delays
We aim to meet the delivery estimates provided at checkout. However, delays may occasionally occur due to courier disruptions, adverse weather, customs processing, or other circumstances.
If we become aware of a significant delay, we will make reasonable efforts to keep you informed and explain the available options.
Your statutory rights remain unaffected.
Incorrect Delivery Details
Please check your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible.
We will try to update the delivery details before dispatch, although changes cannot always be made once an order has entered the shipping process.
Missing or Damaged Deliveries
If your order arrives damaged, incomplete, or does not arrive as expected, please contact our customer support team.
Include your order number, a description of the issue, and photographs where relevant.
We will investigate the matter and provide a suitable resolution in accordance with your consumer rights.
Contact Us
For questions regarding shipping, delivery, or your order, please visit our Contact page and send us a message.
Thank you for shopping with RYO Accessories.